1 - What is Assertiveness?
Differentiating Self-confidence from AssertivenessUnderstanding the Four Styles of CommunicationWhat Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness
2 - Dimensions of Communication
Differentiating Listening from HearingDeveloping Emphatic Listening SkillsUtilizing Question Types – Open, Clarifying, and Closed Converting Negative Thinking into Positive Thinking
3 - Body Language Says It All
Managing Your AppearanceUnderstanding Non-verbal CommunicationMaking the Right First ImpressionSpeaking with ConfidenceRelaxing and Reducing Anxiety
4 - Dealing with Difficult Situations
Dealing with Difficult PeopleBuilding Rapport and TrustAppreciating the Different Ways that People Send and Receive InformationBreaking Down Barriers and Building ConsensusApplying PEGASUSUtilizing a Tactical ApproachChoosing the Proper Form of Communication
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment.